Shipping Policy

Thank you for visiting and shopping at https://secretcart.dk/ . Following are the terms and conditions that constitute our Shipping Policy.

Currently, we ship within Denmark.

Order cut-off time : 3 P.M.

Orders are generally shipped within 2-5 (Monday – Friday)

The quality delivery time is 9-12 (Monday – Friday)

 

Shipping Cost:
- For all orders shipping cost is DKK DKK 9.95

While we suits use reasonable efforts to satisfy the shipping and delivery dates provided above, we shall not be liable for any delays in shipments.

Order changes

Once your order has been confirmed, it can't be modified or canceled. If you wish to return a product, you've to start the returns procedure once you've received the item.

Item not received

If you've successfully placed an order and haven't received it yet while the tracking status shows it's delivered. You’d wish to contact the carrier to hunt out your Bags as once the item is bagged we don't have control over it (once it’s by the carrier), but if the problems persist kindly write us at info@secretcart.dk  and we'll try our greatest to help and resolve the issue at our earliest.

Sometimes tracking information won't be available. This could be due to technical issues because of which the tracking information isn't updated on the app. In such cases, if you're still unable to locate your item, contact us at info@secretcart.dk  and we'll assist you to resolve the issues at our earliest.

Shipment confirmation & Order tracking

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

Damages

SecretCart Handelnine Global LLC is not liable for damaged or lost products during shipping. Please contact the shipment carrier to file a claim if you received your order damaged.

Contact Us:

Phone:  +4580830479

Email: info@secretcart.dk 

Working Hours: 9-17 Monday-Friday

Address: Handelnine Global Oesterbrogade 226 st 1 Suite #199 Copenhagen, 2100 Denmark 

SecretCart Handelnine Global LLC